Saturday, 25 November, 2017

Amazon launches service to set up smart gadgets in your home

The amazon echo is seen on display at the Amazon Books store in the Time Warner Center at Columbus Circle in New York City New York Amazon launches service to set up smart gadgets in your home
Bessie Robbins | 11 July, 2017, 00:15

The move could cut down on returns, too - smart home devices can be intimidating if you're a novice, and this might convince some newcomers to stick with their products.

Best Buy is off its lows of the day.

Amazon's service is now available in seven markets: Seattle, Portland, San Francisco, San Diego, Los Angeles, Orange County, Calif. and San Jose. It's a push to close the gap for people who may not fully understand how smart devices work, or why they'd use them in their homes, while promoting the capabilities of the Echo voice assistant.

Shares of best Buy are plummeting after the news broke.

In a move designed to rival Best Buy's Geek Squad installation and fix team, the online giant is quietly creating its own fleet of gadget experts, according to ReCode.

An employee check computer inventory that is part of a "Black Friday" sale at a Best Buy on November 24, 2016 in Orem, Utah.

This kind of customer service is one of the clearest advantages traditional retailers have over e-commerce giants like Amazon.

Based on Amazon's job listings, the service will expand to Tampa, Hoboken, Miami, Orlando, Houston, Dallas, and Las Vegas soon.

Installation for most third-party smart home products (such as the ecobee3 Thermostat or Harmony Elite Remote & Hub) costs $99, but Amazon is only charging $9.99 to set up its own Fire TV devices.

Amazon's new push into smart home consulting is something Apple should be watching closely because advocating for HomeKit needs to go beyond device makers promoting compatibility. Now, Amazon wants to add being on your doorstep and in your home to that long, and growing list. "They have been handpicked for their technology experience, passion for customer service, and strong track record".

Amazon's newest service is looking to give Best Buy a run for its money.

That sort of in-home service and education is traditionally dominated by Best Buy's Geek Squad unit, which also offers computer and gadget fix services in stores.

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