Tuesday, 25 July, 2017

Delta hits back at Ann Coulter after 'public attack' on Twitter

Delta's response to political analyst Ann Coulter's public attack on airline's employees, customers following seat mix-up Delta Airlines responds to Ann Coulter's 'unacceptable and unnecessary' tweetstorm
Felix Bryan | 17 July, 2017, 17:45

Apart from Delta Airlines experiencing sudden love, people were angry that Ann Coulter had taken a photo of someone who was just going about her own business.

Coulter unleashed a flood towards the airline after she had to move from a seat (with extra leg room) that she had pre-booked to another seat in the same row. It said it only learned of Coulter's complaints after she began tweeting about it on July 15, following the flight's arrival.

"So glad I took time investigate the aircraft & PRE-BOOK a specific seat on @Delta, so some woman could waltz at the last min & take my seat", Coulter tweeted.

Coulter also tweeted that she was still waiting for an explanation. "Here's the woman given my PRE-BOOKED seat".

The conservative commentator said she was told the seat was given to the woman, who appeared to be sitting with her family, for an "emergency".

Coulter began tweeting about the episode Saturday in which she said the airline gave away an "extra room seat" she reserved before a flight from NY to Florida departed.

She also directed her ire at the "dachshund-legged woman" who took her seat with extra leg room, posting a picture of her.

"But at least @Delta was nice @ it", Coulter continued, "summarily snatching my ticket from my hand & ordering me to move w/o explanation, compensation or apology".

Delta said that all passengers complied and crew members reported no problems.

"Only people like Ann Coulter could make one take the side of the airline". I'm very sorry you had to change your seat on board today!

Despite the airline's indignation at Coulter's disparaging remarks, she launched a second tirade in the early hours of Monday morning.

Ann Coulter is mad at Delta.

As Coulter persisted in chiding Delta Airlines, social media users started to weigh in on the situation. "That's what offends you".

Brown, the Delta spokesman, couldn't disclose details of the incident, but said that airline representatives would reach out to Coulter, as they would any customer with similar claims. "Which is confidential info they wouldn't be able to share with a dissatisfied passenger".

Delta Airlines' seating policy can be found on their website.

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